Last Updated: [22/05/2024]
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information necessary to deliver our pet transport services:
- Contact Details: Name, email, phone number, address.
- Pet Information: Breed, age, health conditions, vaccination records.
- Payment Details: Credit card/bank details (processed securely via third-party gateways like Stripe/PayPal).
- Website Analytics: IP address, browser type, pages visited (via cookies).
2. How We Use Your Information
- Service Delivery: Booking transport, providing updates, coordinating drivers.
- Communication: Responding to enquiries, sending invoices, or urgent alerts.
- Legal Compliance: Meeting obligations under Australian law (e.g., tax records).
- Improvements: Analysing website traffic to enhance user experience.
3. How We Store & Protect Your Data
- Secure Storage: Electronic records are encrypted and stored in password-protected systems (e.g., Google Workspace). Physical documents are kept in locked facilities.
- Retention: Data is retained for 7 years as required by Australian law, then securely destroyed.
- Third Parties: We only share data with trusted partners (e.g., payment processors, veterinarians) under strict confidentiality agreements.
4. Your Rights
Under the APPs, you have the right to:
- Access: Request a copy of your personal information (free of charge).
- Correct: Update inaccurate or incomplete details.
- Delete: Ask us to erase data not required for legal reasons.
To exercise these rights, email [[email protected]].
5. Third-Party Disclosures
We may disclose your information to:
- Drivers & Transport Staff: To coordinate pick-up/drop-off.
- Veterinarians: In case of medical emergencies.
- Government Authorities: If required by law (e.g., biosecurity regulations).
We do not sell or rent your data to marketers.
6. Cookies & Tracking
- Website Cookies: Used to improve site functionality (e.g., remembering preferences). You can disable cookies via browser settings.
- Google Analytics: Tracks anonymised traffic data. No personal identifiers are shared.
7. Complaints
If you believe we’ve breached privacy laws:
- Contact us first at [[email protected]] to resolve the issue.
- If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
8. Policy Updates
We may update this policy. Changes will be posted on our website: www.pawtage.com.au/privacy.
Contact Us
For privacy-related questions:
📧 [[email protected]]
